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Why customers leave (and how to win them back)

by Avrin, David.

Year: 2019.Other title: 24 reasons people are leaving you for competitors and how to win them back.Online Access: Download as an eBook Availability: Copies available for reference: International [ProQuest eBook] (1 ).
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Customer loyalty program fraud

by Barton, Samuel; Raiborn, Cecily.

Series: Strategic Finance.Pages: 8 pagesEdition: December 2019, 8 pages. Online Access: Download from Online Journals Availability: Copies available for loan: Australia (1).
HBR's 10 must reads : the definitive management ideas of the year from Harvard Business Review 2018

by -- Harvard Business Review

Year: 2018.Online Access: Download as an eBook Availability: Copies available for loan: Australia [200 HBR 2018] (1), New Zealand [200 HBR] (1). Copies available for reference: International [ProQuest eBook] (1 ).
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The case for plain-language contracts

by Burton, Shawn.

Series: Harvard Business Review.Pages: 6 pagesEdition: 96 (1), January-February 2018, 6 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Customer lifetime value for small businesses

by Bain, Heather.

Series: Strategic Finance.Pages: 2 pagesEdition: August 2018, 2 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
Key insights into the Australian accounting industry

by -- NAB

Year: 2018.Online Access: Click here to browse Availability: Copies available for reference: Australia (1 ).
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How to handle a complaint

by Watson, Aaron.

Series: Acuity.Pages: 2 pagesEdition: 4 (4), August/September 2017, 2 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
Why business should lower prices during natural disasters

by Mohammed, Rafi.

Series: Harvard Business Review.Edition: 11 September 2017,Online Access: Click here to access online Availability: Copies available for reference: Australia (1 ).
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Work less, play more... get results

by Huber, Marsha M.

Series: Strategic Finance.Pages: 6 pagesEdition: 98 (4), April 2016, 6 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
The CEO guide to customer experience

Series: McKinsey Quarterly.Year: August 2016.Online Access: Click here to browse Availability: Copies available for reference: New Zealand (1 ).
The cult of service excellence : how to build a truly customer-centric culture

by Eleazu, Oke.

Year: 2016.Availability: Copies available for loan: Australia [202.6 ELE 2016] (1), New Zealand [202.6 CUL] (1).
Great answers to tough questions at work

by Dodd, Michael.

Year: 2016.Online Access: Download as an eBook Availability: Copies available for reference: International [ProQuest eBook] (1 ).
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Measuring and managing customer profitability

by Cokins, Gary.

Series: Strategic Finance.Pages: 7 pagesEdition: 97 (2), February 2015, 7 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Connecting the dots with CRM

by Kevany, Kevin.

Series: NZ Business.Pages: 5 pagesEdition: 29 (6), July 2015, 5 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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New equation for success

by Ashton, Mel.

Series: Chartered Accountants Journal of New Zealand.Pages: 2 pagesEdition: 93 (2), March 2014, 2 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
Value proposition design

by Osterwalder, Alex; Pigneur, Yves; Bernarda, Greg; Smith, Alan.

Year: 2014.Availability: Copies available for loan: Australia [202.6 OST 2014] (1).
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Great testimonials : how to get them and receive the benefits

Series: Financial & Business Advisor.Edition: January-February 2013,Availability: Copies available for loan: New Zealand (1).
The power of why : breaking out in a competitive marketplace

by Weylman, C. Richard.

Year: 2013.Availability: Copies available for loan: New Zealand [224 POW] (1).
Analytics for leaders : a performance measurement system for business success

by Fisher, N.I.

Year: 2013.Availability: Copies available for loan: Australia [117 FIS 2014] (1), New Zealand [202.6 ANA] (1).
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Keeping the customer satisfied

by Baker, Glenn.

Series: NZ Business.Edition: 26 (2), March 2012Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).

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