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The CEO guide to customer experience

Series: McKinsey Quarterly.Year: August 2016.Online Access: Click here to browse Availability: Copies available for reference: New Zealand (1 ).
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Connecting the dots with CRM

by Kevany, Kevin.

Series: NZ Business.Pages: 5 pagesEdition: 29 (6), July 2015, 5 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Great testimonials : how to get them and receive the benefits

Series: Financial & Business Advisor.Edition: January-February 2013,Availability: Copies available for loan: New Zealand (1).
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Keeping the customer satisfied

by Baker, Glenn.

Series: NZ Business.Edition: 26 (2), March 2012Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Keeping up with customers

by Kevany, Kevin.

Series: NZ Business.Edition: 26 (5), June 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Beyond likes, fans, and followers : how social media can drive real business objectives

by Webber, Rory.

Series: Cost Management.Edition: 26 (3), May/June 2012,Availability: Copies available for loan: New Zealand (1).
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Bursting the marketing bubble for SMEs

by Crump, Nicole.

Series: Her Magazine.Edition: 131, June/July 2012,Availability: Copies available for loan: New Zealand (1).
Managing customer relationships : a strategic framework

by Peppers, Don; Rogers, Martha.

Year: 2011Edition: 2nd ed.Availability: Copies available for reference: New Zealand [202.6 MAN 2ed] (1 ).
Ineffective habits of financial advisors (and the disciplines to break them) : a framework for avoiding the mistakes everyone else makes

by Moore, Steve; Brooks, Gary.

Year: 2011Online Access: Download as an eBook Availability: Copies available for reference: International [ProQuest eBook] (1 ), New Zealand [618 INE] (1 ).
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The battle for the business soul

by Kevany, Kevin.

Series: NZ Business.Edition: 25 (5), June 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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How customers can rally your troops

by Grant, M. Adam.

Series: Harvard Business Review.Edition: 89 (6), June 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
The connectors : how the world's most successful businesspeople build relationships and win clients for life

by Kuzmeski, Maribeth.

Year: 2009.Online Access: Download as an eBook Availability: Copies available for reference: International [ProQuest eBook] (1 ), New Zealand [240 CON] (1 ).
Hit the road running! : gain more customers of the kind you want

by Witty, Martz.

Year: 2007.Availability: Copies available for reference: New Zealand [202.6 HIT] (1 ).

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