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An application of lean thinking and lean tools to improve a customer complaint product return process

by Roorda, Dirk; Castellano, Joseph F.

Series: Cost Management.Edition: 26 (3), May/June 2012,Availability: Copies available for loan: New Zealand (1).
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Beyond likes, fans, and followers : how social media can drive real business objectives

by Webber, Rory.

Series: Cost Management.Edition: 26 (3), May/June 2012,Availability: Copies available for loan: New Zealand (1).
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Service costing : coping with dysfunctional customer behavior

by Seiter, Mischa; Gille, Christian.

Series: Cost Management.Edition: 26 (4), July/August 2012Availability: Copies available for loan: New Zealand (1).

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