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To keep your customers, keep it simple

by Spenner, Patrick; Freeman, Karen.

Series: Harvard Business Review.Edition: 90 (5), May 2012Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Keeping up with customers

by Kevany, Kevin.

Series: NZ Business.Edition: 26 (5), June 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Competitive advantage - juggling six balls

by Harnish, Verne.

Series: Charter.Edition: 83 (1), February 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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The management accountant and customer profitability

by Fraser, Michael.

Series: Chartered Accountants Journal of New Zealand.Edition: 91 (4), May 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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The brave supplier

by Lowcay, Quentin.

Series: Chartered Accountants Journal of New Zealand.Edition: 91 (4), May 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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An application of lean thinking and lean tools to improve a customer complaint product return process

by Roorda, Dirk; Castellano, Joseph F.

Series: Cost Management.Edition: 26 (3), May/June 2012,Availability: Copies available for loan: New Zealand (1).
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Beyond likes, fans, and followers : how social media can drive real business objectives

by Webber, Rory.

Series: Cost Management.Edition: 26 (3), May/June 2012,Availability: Copies available for loan: New Zealand (1).
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Bursting the marketing bubble for SMEs

by Crump, Nicole.

Series: Her Magazine.Edition: 131, June/July 2012,Availability: Copies available for loan: New Zealand (1).
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The management accountant and customer profitability 2

by Fraser, Michael.

Series: Chartered Accountants Journal of New Zealand.Edition: 91 (5), June 2012,Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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The power of applied memory

by Baker, Glenn.

Series: NZ Business.Edition: 26 (6), July 2012,Online Access: Click here to access online Availability: Copies available for loan: New Zealand (1).
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Service costing : coping with dysfunctional customer behavior

by Seiter, Mischa; Gille, Christian.

Series: Cost Management.Edition: 26 (4), July/August 2012Availability: Copies available for loan: New Zealand (1).
How to increase prices : seven simple steps to make it happen and keep the customer

by Vautier, Geoffrey R.

Year: 2012.Availability: Copies available for reference: New Zealand [123 HOW] (1 ).
Niche : why the market no longer favours the mainstream

by Harkin, James.

Year: 2012.Other title: Niche : the missing middle and why business needs to specialise to survive.Availability: Copies available for reference: Australia [203 HAR 2011] (2 ), New Zealand [202.6 NIC] (1 ).
Managing customer relationships : a strategic framework

by Peppers, Don; Rogers, Martha.

Year: 2011Edition: 2nd ed.Availability: Copies available for reference: New Zealand [202.6 MAN 2ed] (1 ).
Ineffective habits of financial advisors (and the disciplines to break them) : a framework for avoiding the mistakes everyone else makes

by Moore, Steve; Brooks, Gary.

Year: 2011Online Access: Download as an eBook Availability: Copies available for reference: International [ProQuest eBook] (1 ), New Zealand [618 INE] (1 ).
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Facing up to new competition

by Le Pla, Ruth.

Series: NZ Business.Edition: 25 (2), March 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Mining tax clients for new business opportunities

by Mendlowitz, Edward.

Series: Journal of Accountancy.Edition: 211 (4), April 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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The battle for the business soul

by Kevany, Kevin.

Series: NZ Business.Edition: 25 (5), June 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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How customers can rally your troops

by Grant, M. Adam.

Series: Harvard Business Review.Edition: 89 (6), June 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
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Harnessing analytics

by Hodge, Neil.

Series: Financial Management CIMA.Edition: September 2011Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).

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