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1. Why customers leave (and how to win them back) : 24 reasons people are leaving you for competitors and how to win them back

by Avrin, David.

Year: 2019.Online Access: Download as an eBook Availability: Copies available for reference: International [EBL Ebook] (1 ).
2. Pricing us out (dynamic pricing)

by Taliotis, Xenia.

Series: Business & Management.Pages: 3 pagesEdition: no. 262, March 2018, 3 pages. Online Access: Access from Box.com Availability: Copies available for loan: New Zealand (1).
3. The good-better-best approach to pricing

by Mohammed, Rafi.

Series: Harvard Business Review.Pages: 10 pagesEdition: 96 (5), September-October 2018, 10 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
4. New financial advice regime puts customer's interests first

by Sellers, Rebecca.

Series: LawTalk.Pages: 2 pagesEdition: no. 906, May 2017, 2 pages. Online Access: Access from Box.com Availability: Copies available for loan: New Zealand (1).
5. The CEO guide to customer experience

Series: McKinsey Quarterly.Year: August 2016.Online Access: Click here to browse Availability: Copies available for reference: New Zealand (1 ).
6. The cult of service excellence : how to build a truly customer-centric culture

by Eleazu, Oke.

Year: 2016.Availability: Copies available for loan: Australia [202.6 ELE 2016] (1), New Zealand [202.6 CUL] (1).
7. Matchmakers : the new economics of multisided platforms

by Evans, David S; Schmalensee, Richard.

Year: 2016.Availability: Copies available for loan: Australia [270 EVA 2016] (1), New Zealand [270 MAT] (1).
8. Connecting the dots with CRM

by Kevany, Kevin.

Series: NZ Business.Pages: 5 pagesEdition: 29 (6), July 2015, 5 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
9. The impact of self-service applications on corporate accounting and its customers

by Binkow, Phil.

Series: Journal of Corporate Accounting & Finance.Pages: 5 pagesEdition: 26 (6), September/October 2015, 5 pages. Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
10. The customer culture imperative : a leader's guide to driving superior performance

by Brown, Linden R; Brown, Chris L.

Year: 2014.Availability: Copies available for loan: Australia [202.6 BRO 2014] (1), New Zealand [202.6 CUS] (1).
11. Great testimonials : how to get them and receive the benefits

Series: Financial & Business Advisor.Edition: January-February 2013,Availability: Copies available for loan: New Zealand (1).
12. Keeping the customer satisfied

by Baker, Glenn.

Series: NZ Business.Edition: 26 (2), March 2012Online Access: Download from Online Journals Availability: Copies available for loan: New Zealand (1).
13. Lean culture : the leader's guide : what you need to know and do to implement lean culture in your organization

by Miller, Lawrence M.

Year: 2011.Availability: Copies available for loan: New Zealand [202.6 LEA] (1).
14. Branded customer service : the new competitive edge

by Barlow, Janelle; Stewart, Paul.

Year: c2006.Online Access: Download as an eBook Availability: Copies available for reference: International [EBL Ebook] (1 ).
15. Permission marketing : turning strangers into friends, and friends into customers

by Godin, Seth.

Year: 1999.Availability: Copies available for loan: New Zealand [224 PER] (2).

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