The busy leader's handbook : how to lead people and places that thrive / by Quint Studer
By: Studer, Quint.Publisher: Hoboken, N.J. : Wiley, 2020Description: xviii, 262 p. ; electronic resource.ISBN: 9781119576648.Subject(s): Organisational effectiveness | Strategy | Leadership | Team building | EmployeesOnline resources: Download as an eBook
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THE LEADER IN YOU: KEY SKILLS AND BEHAVIORS: Strive to be self-aware and coachable -- Invite feedback from others and don't take it personally; instead, take ownership -- To be a good leader, first learn to be a good follower -- Quiet the ego and lead with humility -- Let values be your guide -- Be a good communicator -- Know how to get things done: hit the brakes on the ideas; hit the gas on the execution -- Get intentional about time management -- Grace under fire: how to manage yourself during stressful, busy times -- Change the way you think about change -- Embracing discomfort: why allowing yourself to be unsettled makes you a better leader -- Clarity counts: how and why leaders should give clear guidance on rules -- Face conflict head-on: why conflict resolution is the ultimate business skill -- Reaching resolution: how to have tough conversations without damaging relationships -- Drill down on generalizations. OPTIMIZING EMPLOYEE PERFORMANCE: Creating a positive workplace culture -- The secret to strong relationships: manage the emotional bank account -- Positive recognition changes everything: the art of rewarding, recognizing, and saying thank you -- Meaning, purpose, and engagement: how great leaders effectively connect all three -- Help employees understand the meaning of their work -- Psychological safety: making it comfortable for people to tell the truth and take risks -- Know what the what is for others (and communicate your own what) -- Don't resort to we/theyism; don't let others practice it, either -- Create a culture of ownership inside your company -- Mentors matter: here's how to be one and how to work with one -- Reducing workplace drama: how it harms your company and how to shut it down -- Make an effort to become a millennial-friendly leader -- Be a positive ambassador for your organization - and teach others to do the same. STRATEGIC/FOUNDATIONAL TOPICS: The case for structure: why companies should hardwire processes, practices, and other foundational building blocks -- Define and live your mission, vision, and values -- Set big, bold, clear goals and communicate them to all employees -- Put "official" (written) standards of behavior in place -- The power of metrics: how measuring the important things helps us be the best we can be -- The middle manager impact: why a strong leader development system is crucial -- Hiring the right people: creative ways to recruit and hire -- Retention: the first 90 days and beyond -- Create a training and development system that motivates employees to learn -- Performance reviews that make a difference -- Customer satisfaction starts with employee engagement: have a process to regularly measure both -- Put a well-run meeting system in place: why a large-group/small-group approach often works best -- Focus on what right looks like: how to collect and move best practices.
Offers quick and effective advice to leaders, including 'how to' tactics. Looks into key leadership skills and behaviours and how to optimise employee performance. Reveals how to define successful strategies and hardwire processes, practices and other foundational building blocks into your business.