Key performance indicators : developing, implementing, and using winning KPIs / by David Parmenter
By: Parmenter, David.Publisher: Hoboken, N.J. : Wiley, 2020Edition: 4th ed.Description: xlix, 330 p. ; electronic resource.ISBN: 9781119620778.Subject(s): Key performance indicators | Strategy | Organisational effectivenessOnline resources: Download as an eBook
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The great KPI misunderstanding -- The myths of performance measurement -- Background to the winning KPI methodology -- Leading and selling the change -- Getting the CEO and senior management committed to the change -- Up-skill in-house resources to manage the KPI project -- Finding your organization's critical success factors -- Characteristics of meaningful measures -- Designing and refining measures -- Reporting performance measures -- Ongoing support and refinement of KPIs and CSFs -- Implementation case studies and lessons -- Appendix: performance measures database.
Offers a guide to create and use key performance indicators to help define and measure organisational goals. Advises KPIs are often too numerous, randomly assembled and overly complex and this guide includes a 12 step model for developing effective KPIs, worksheets and programs, questionnaires, and a simple yet powerful methodology.