How to speak human : a practical guide to getting the best from the humans you work with / by Dougal Jackson and Jennifer Jackson
By: Jackson, Dougal.
Contributor(s): Jackson, Jennifer.Publisher: Milton, QLD : Wiley. 2018Description: 225 p. ; electronic resource.ISBN: 9780730359531.Subject(s): Interpersonal communication | Human relations | Leadership | Personal developmentOnline resources: Download as an eBook
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Curiosity - the insatiable hunger of a curious mind -- Anticipation - the exquisite agony of anticipation -- Surprise! - The unanticipated delight of the unexpected -- Visual - the sensory superiority of visual -- Beware - the insidious fog of habituation -- Narratives - the titillations of a well-told tale -- Emotions - the paradoxical logic of getting emotional -- Humour - the serious business of being funny -- Caution - the complication of complexity -- Words - the power of using and choosing words wisely -- Names - the undeniable sweetness of a well-chosen name -- Language - the power of language to shift perception -- Modes - the perks of matching the mode to the message -- Beware - the excuses for mediocrity.
Offers a practical approach to tackling workplace communication challenges. Provides 11 strategies for leaders and organisational influencers. Draws on real-world examples to illustrate effective use of each strategy.