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How to speak human : a practical guide to getting the best from the humans you work with / by Dougal Jackson and Jennifer Jackson

By: Jackson, Dougal.
Contributor(s): Jackson, Jennifer.
Publisher: Milton, QLD : Wiley. 2018Description: 225 p. ; electronic resource.ISBN: 9780730359531.Subject(s): Interpersonal communication | Human relations | Leadership | Personal developmentOnline resources: Download as an eBook
Contents:
Curiosity - the insatiable hunger of a curious mind -- Anticipation - the exquisite agony of anticipation -- Surprise! - The unanticipated delight of the unexpected -- Visual - the sensory superiority of visual -- Beware - the insidious fog of habituation -- Narratives - the titillations of a well-told tale -- Emotions - the paradoxical logic of getting emotional -- Humour - the serious business of being funny -- Caution - the complication of complexity -- Words - the power of using and choosing words wisely -- Names - the undeniable sweetness of a well-chosen name -- Language - the power of language to shift perception -- Modes - the perks of matching the mode to the message -- Beware - the excuses for mediocrity.
Summary: Offers a practical approach to tackling workplace communication challenges. Provides 11 strategies for leaders and organisational influencers. Draws on real-world examples to illustrate effective use of each strategy.
Item type Home library Call number URL Status Notes Date due Item reserves
EBook EBook International
EBL Ebook (Browse shelf) Link to resource eBook Available as an ebook here
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Curiosity - the insatiable hunger of a curious mind -- Anticipation - the exquisite agony of anticipation -- Surprise! - The unanticipated delight of the unexpected -- Visual - the sensory superiority of visual -- Beware - the insidious fog of habituation -- Narratives - the titillations of a well-told tale -- Emotions - the paradoxical logic of getting emotional -- Humour - the serious business of being funny -- Caution - the complication of complexity -- Words - the power of using and choosing words wisely -- Names - the undeniable sweetness of a well-chosen name -- Language - the power of language to shift perception -- Modes - the perks of matching the mode to the message -- Beware - the excuses for mediocrity.

Offers a practical approach to tackling workplace communication challenges. Provides 11 strategies for leaders and organisational influencers. Draws on real-world examples to illustrate effective use of each strategy.

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