Normal view MARC view ISBD view

Can you hear me? : How to connect with people in a virtual world / by Nick Morgan

By: Morgan, Nick.
Publisher: Boston, M.A. : Harvard Business Review Press, 2018Description: xii, 270 p. ; electronic resource.ISBN: 9781633694446.Subject(s): Interpersonal communication | Information technology | Personal development | Professional developmentOnline resources: Download as an eBook
Contents:
THE FIVE BASIC PROBLEMS WITH VIRTUAL COMMUNICATIONS: The lack of feedback -- The lack of empathy -- The lack of control -- The lack of emotion -- The lack of connection and commitment. SPECIFIC TECHNIQUES FOR SPECIFIC DIGITAL CHANNELS: Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales.
Summary: Discusses how virtual communication sabotages our connection with others in unexpected ways. Looks at how it leads to incorrect presumptions, a lack of empathy, and a digital persona that does not accurately reflect you. Offers techniques for effective digital communication.

THE FIVE BASIC PROBLEMS WITH VIRTUAL COMMUNICATIONS: The lack of feedback -- The lack of empathy -- The lack of control -- The lack of emotion -- The lack of connection and commitment. SPECIFIC TECHNIQUES FOR SPECIFIC DIGITAL CHANNELS: Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales.

Discusses how virtual communication sabotages our connection with others in unexpected ways. Looks at how it leads to incorrect presumptions, a lack of empathy, and a digital persona that does not accurately reflect you. Offers techniques for effective digital communication.

© 2017 Chartered Accountants Australia and New Zealand ABN 50 084 642 571 (CA ANZ).
Formed in Australia. Members of CA ANZ are not liable for the debts and liabilities of CA ANZ

Powered by Koha

Powered by Koha