Can you hear me? : How to connect with people in a virtual world / by Nick Morgan
By: Morgan, Nick.Publisher: Boston, M.A. : Harvard Business Review Press, 2018Description: xii, 270 p. ; electronic resource.ISBN: 9781633694446.Subject(s): Interpersonal communication | Information technology | Personal development | Professional developmentOnline resources: Download as an eBook
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THE FIVE BASIC PROBLEMS WITH VIRTUAL COMMUNICATIONS: The lack of feedback -- The lack of empathy -- The lack of control -- The lack of emotion -- The lack of connection and commitment. SPECIFIC TECHNIQUES FOR SPECIFIC DIGITAL CHANNELS: Email, email alternatives, and texting -- The conference call -- The webinar -- The chat session -- Sales.
Discusses how virtual communication sabotages our connection with others in unexpected ways. Looks at how it leads to incorrect presumptions, a lack of empathy, and a digital persona that does not accurately reflect you. Offers techniques for effective digital communication.