The power of moments : why certain experiences have extraordinary impact / by Chip Heath and Dan Heath
By: Heath, Chip.
Contributor(s): Heath, Dan.Publisher: London, U.K. : Bantam Press, 2017Description: 307 p. : 24 cm.ISBN: 9780593079263.Subject(s): Personal development | Psychology | Communication of information | Behaviour
|Item type||Home library||Call number||Status||Date due||Barcode||Item reserves|
|Book||Australia||209 HEA 2017 (Browse shelf)||Available||CA010349|
|Book||New Zealand||209 POW (Browse shelf)||Available||CA013201|
Defining moments -- Thinking in moments. ELEVATION: Build peaks -- Break the script. INSIGHT: Trip over the truth -- Stretch for insight. PRIDE: Recognize others -- Multiply milestones -- Practice courage. CONNECTION: Create shared meaning -- Deepen ties -- Making moments matter. APPENDIX: Dealing with moments of trauma.
Explores why brief experiences can jolt, elevate and change us and have a lasting impact. Reveals how to create such extraordinary moments in our life and work. Includes how to inspire customers and staff, refresh meetings, and create memories that matter to our children.