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The power of moments : why certain experiences have extraordinary impact / by Chip Heath and Dan Heath

By: Heath, Chip.
Contributor(s): Heath, Dan.
Publisher: London, U.K. : Bantam Press, 2017Description: 307 p. : 24 cm.ISBN: 9780593079263.Subject(s): Personal development | Psychology | Communication of information | BehaviourOnline resources: Download Audiobook Summary
Contents:
Defining moments -- Thinking in moments. ELEVATION: Build peaks -- Break the script. INSIGHT: Trip over the truth -- Stretch for insight. PRIDE: Recognize others -- Multiply milestones -- Practice courage. CONNECTION: Create shared meaning -- Deepen ties -- Making moments matter. APPENDIX: Dealing with moments of trauma.
Summary: Explores why brief experiences can jolt, elevate and change us and have a lasting impact. Reveals how to create such extraordinary moments in our life and work. Includes how to inspire customers and staff, refresh meetings, and create memories that matter to our children.
Item type Home library Call number URL Status Notes Date due Barcode Item reserves
Book Book Australia
209 HEA 2017 (Browse shelf) Not for loan CA010349
Audiobook Summary Audiobook Summary International
Overdrive Audiobook summary (Browse shelf) Link to resource Audiobook 41 minutes
Book Book New Zealand
209 POW (Browse shelf) Issued Not for loan 27/03/2020 CA013201
Total reserves: 0

Defining moments -- Thinking in moments. ELEVATION: Build peaks -- Break the script. INSIGHT: Trip over the truth -- Stretch for insight. PRIDE: Recognize others -- Multiply milestones -- Practice courage. CONNECTION: Create shared meaning -- Deepen ties -- Making moments matter. APPENDIX: Dealing with moments of trauma.

Explores why brief experiences can jolt, elevate and change us and have a lasting impact. Reveals how to create such extraordinary moments in our life and work. Includes how to inspire customers and staff, refresh meetings, and create memories that matter to our children.

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