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Great answers to tough questions at work / by Michael Dodd

By: Dodd, Michael.
Publisher: Chichester, U.K. : Wiley, 2016Description: 198 p.ISBN: 9780857086396.Subject(s): Communication of information | Interviews | Public speaking | Customer relationships | Interpersonal communicationOnline resources: Download as an eBook
Contents:
Helping you thrive on "blowtorch-on-the-belly" questioning. THE TOOLS YOU NEED: Winning answers every time -- Crafting the right message to underpin every answer -- Harnessing the power of stories -- Finding out in advance - then planning for it -- The first golden formula - simple as ABCDE -- The second golden formula - what to say when something goes seriously wrong -- Maximizing the impact of your examples and stories -- Getting your performance right -- Conveying you answers to different personality types. USING YOUR NEW TOOLS: Great answers for prospects -- Great answers during price -- Great answers for clients -- Great answers in those nerve-wracking job interviews -- Great answers from your boss -- Great answers in presentations, at events and in meetings -- Shining out through the media and at public grillings.
Summary: Discusses how to turn tough questions into positive opportunities. Offers formulae and strategies to construct inspirational answers in a solution-orientated way in a wide range of workplace scenarios. Offers case studies.
Item type Home library Call number URL Status Notes Date due Item reserves
EBook EBook International
EBL Ebook (Browse shelf) Link to resource eBook Available as an ebook here
Total holds: 0

Helping you thrive on "blowtorch-on-the-belly" questioning. THE TOOLS YOU NEED: Winning answers every time -- Crafting the right message to underpin every answer -- Harnessing the power of stories -- Finding out in advance - then planning for it -- The first golden formula - simple as ABCDE -- The second golden formula - what to say when something goes seriously wrong -- Maximizing the impact of your examples and stories -- Getting your performance right -- Conveying you answers to different personality types. USING YOUR NEW TOOLS: Great answers for prospects -- Great answers during price -- Great answers for clients -- Great answers in those nerve-wracking job interviews -- Great answers from your boss -- Great answers in presentations, at events and in meetings -- Shining out through the media and at public grillings.

Discusses how to turn tough questions into positive opportunities. Offers formulae and strategies to construct inspirational answers in a solution-orientated way in a wide range of workplace scenarios. Offers case studies.

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