Great answers to tough questions at work / by Michael Dodd
By: Dodd, Michael.Publisher: Chichester, U.K. : Wiley, 2016Description: 198 p.ISBN: 9780857086396.Subject(s): Communication of information | Interviews | Public speaking | Customer relationships | Interpersonal communicationOnline resources: Download as an eBook
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Helping you thrive on "blowtorch-on-the-belly" questioning. THE TOOLS YOU NEED: Winning answers every time -- Crafting the right message to underpin every answer -- Harnessing the power of stories -- Finding out in advance - then planning for it -- The first golden formula - simple as ABCDE -- The second golden formula - what to say when something goes seriously wrong -- Maximizing the impact of your examples and stories -- Getting your performance right -- Conveying you answers to different personality types. USING YOUR NEW TOOLS: Great answers for prospects -- Great answers during price -- Great answers for clients -- Great answers in those nerve-wracking job interviews -- Great answers from your boss -- Great answers in presentations, at events and in meetings -- Shining out through the media and at public grillings.
Discusses how to turn tough questions into positive opportunities. Offers formulae and strategies to construct inspirational answers in a solution-orientated way in a wide range of workplace scenarios. Offers case studies.