HBR guide to emotional intelligence : build trust and influence, strengthen relationships, lead with resiliencePublisher: Boston, M.A. : Harvard Business Review Press, 2017Description: xii, 244 p.ISBN: 9781633692725.Subject(s): Personal development | Psychology | Behaviour | Human relationsOnline resources: Download as an eBook
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WHAT IS EMOTIONAL INTELLIGENCE?: Leading by feel -- Do you lead with emotional intelligence? SELF-AWARENESS - UNDERSTAND YOUR EMOTIONS, KNOW YOUR BEHAVIORS: You can't manage emotions without knowing what they really are -- A vocabulary for your emotions -- Are you sure you show respect? MANAGE YOUR EMOTIONS:Make your emotions work for you -- Defuse a challenging interaction -- Stay grounded in stressful moments -- Recovering from an emotional outburst. EVERYDAY EMOTIONAL INTELLIGENCE: Writing resonant emails -- Running powerful meetings -- Giving difficult feedback -- Making smart decisions -- An emotional strategy for negotiations -- Working across cultures. DEALING WITH DIFFICULT PEOPLE: Make your enemies your allies -- How to deal with a passive-aggressive colleague -- What to do if you're a toxic handler. UNDERSTAND EMPATHY: What is empathy? -- Beyond empathy - the power of compassion. BUILD YOUR RESILIENCE: Resilience in the moment -- Cultivate resilience in tough times -- Practice self-compassion -- Don't endure; recharge -- How resilient are you? DEVELOPING EMOTIONAL INTELLIGENCE ON YOUR TEAM: How to help someone develop emotional intelligence -- Handling emotional outbursts on your team - watch for facts, emotions, and values -- How to mange your emotional culture.
Argues that emotional intelligence is a set of skills that can be learned. Provides a guide on how to manage your emotional reactions, deal with difficult people, build resilience, and become a self-aware leader.