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A simple way to be more assertive (without being pushy) / by Andy Molinsky

By: Molinsky, Andy.
Series: Harvard Business Review.Publisher: Harvard Business School, 31 August 2017Description: Online article.Subject(s): Interpersonal communication | Behaviour | PsychologyOnline resources: Click here to browse Summary: Outlines three steps to expressing workplace frustrations in an assertive manner for people who generally shy away from conflict. Recommends to start with an objective statement about the offending behaviour, describe the negative effect of the behaviour, and end with a feeling statement.
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Outlines three steps to expressing workplace frustrations in an assertive manner for people who generally shy away from conflict. Recommends to start with an objective statement about the offending behaviour, describe the negative effect of the behaviour, and end with a feeling statement.

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