Conflict management : / by Peter Condliffe a practical guide
By: Peter, Condiffe.Publisher: Australia : LexisNexis Butterworths, 2016Edition: 5th ed.Description: 1 electronic resource.ISBN: 9780409342963.Subject(s): Disputes | Mediation | Interpersonal communication | NegotiationOnline resources: Download as an eBook
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|EBook||International||CCH eBook (Browse shelf)||Link to resource||eBook||Available as an ebook here|
Understanding Conflict -- Responding to Conflict: Dispute Management Preferences -- Communication - Managing Emotions -- Difficult Conversations and Complaints -- The Rise of ADR -- How Can We Collaborate? -- Negotiation: Models, Strategies and --Tactics -- Mediation -- Restorative Justice and Conferencing -- Groups, Justice and Conflict Management Dispute System Design -- Practical Group Facilitation Bibliography.
Offers practical guidance and techniques for dispute resolution.