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HBR guide to dealing with conflict / by Amy Gallo

By: Gallo, Amy.
Publisher: Boston, M.A. : Harvard Business Review Press, 2017Description: xxviii,193 p. ; 23 cm.ISBN: 9781633692152.Subject(s): Interpersonal communication | Psychology | Behaviour | Interpersonal skills
Contents:
A practical plan for dealing with conflict. PREPARING FOR CONFLICT BEFORE IT HAPPENS: Types of conflict -- Your options for handling conflict -- Recognize your natural tendency. MANAGING A CONFLICT: Assess the situation -- Get ready for the conversation -- Have a productive conversation. RESOLVING A CONFLICT: Get to a resolution and make a plan -- Repair the relationship -- Navigate common situations.
Summary: Explains how conflicts at work occur and identifies a straightforward process for addressing them. Reveals how to identify the most common causes of conflict, prepare for a difficult conversation, manage emotions, and develop resolutions.
Item type Home library Call number Status Date due Item reserves
Book Book Australia
209 HBR 2017 (Browse shelf) Available
Book Book New Zealand
209 HBR (Browse shelf) Available
Total holds: 0

A practical plan for dealing with conflict. PREPARING FOR CONFLICT BEFORE IT HAPPENS: Types of conflict -- Your options for handling conflict -- Recognize your natural tendency. MANAGING A CONFLICT: Assess the situation -- Get ready for the conversation -- Have a productive conversation. RESOLVING A CONFLICT: Get to a resolution and make a plan -- Repair the relationship -- Navigate common situations.

Explains how conflicts at work occur and identifies a straightforward process for addressing them. Reveals how to identify the most common causes of conflict, prepare for a difficult conversation, manage emotions, and develop resolutions.

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