HBR guide to dealing with conflict / by Amy Gallo
By: Gallo, Amy.Publisher: Boston, M.A. : Harvard Business Review Press, 2017Description: xxviii,193 p. ; 23 cm.ISBN: 9781633692152.Subject(s): Interpersonal communication | Psychology | Behaviour | Interpersonal skills
|Item type||Home library||Call number||Status||Date due||Item reserves|
|Book||Australia||209 HBR 2017 (Browse shelf)||Available|
|Book||New Zealand||209 HBR (Browse shelf)||Available|
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|209 HAN 2018 Great at work :||209 HAN 2018 Great at work :||209 HAR 2016 Messy :||209 HBR 2017 HBR guide to dealing with conflict||209 HBR 2017 HBR guide to being more productive :||209 HBR 2017 HBR guide to being more productive :||209 HBR 2018 HBR guide to changing your career :|
A practical plan for dealing with conflict. PREPARING FOR CONFLICT BEFORE IT HAPPENS: Types of conflict -- Your options for handling conflict -- Recognize your natural tendency. MANAGING A CONFLICT: Assess the situation -- Get ready for the conversation -- Have a productive conversation. RESOLVING A CONFLICT: Get to a resolution and make a plan -- Repair the relationship -- Navigate common situations.
Explains how conflicts at work occur and identifies a straightforward process for addressing them. Reveals how to identify the most common causes of conflict, prepare for a difficult conversation, manage emotions, and develop resolutions.