HBR guide to dealing with conflict / by Amy Gallo
By: Gallo, Amy.
Publisher: Boston, M.A. : Harvard Business Review Press, 2017Description: xxviii,193 p. ; 23 cm.ISBN: 9781633692152.Subject(s): Interpersonal communication
| Psychology | Behaviour | Interpersonal skills
Contents:
Summary: Explains how conflicts at work occur and identifies a straightforward process for addressing them. Reveals how to identify the most common causes of conflict, prepare for a difficult conversation, manage emotions, and develop resolutions.
A practical plan for dealing with conflict. PREPARING FOR CONFLICT BEFORE IT HAPPENS: Types of conflict -- Your options for handling conflict -- Recognize your natural tendency. MANAGING A CONFLICT: Assess the situation -- Get ready for the conversation -- Have a productive conversation. RESOLVING A CONFLICT: Get to a resolution and make a plan -- Repair the relationship -- Navigate common situations.
| Item type | Home library | Call number | Status | Date due | Item reserves |
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Book
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Australia | 209 HBR 2017 (Browse shelf) | Available | ||
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Book
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New Zealand | 209 HBR (Browse shelf) | Available |
Total holds: 0
A practical plan for dealing with conflict. PREPARING FOR CONFLICT BEFORE IT HAPPENS: Types of conflict -- Your options for handling conflict -- Recognize your natural tendency. MANAGING A CONFLICT: Assess the situation -- Get ready for the conversation -- Have a productive conversation. RESOLVING A CONFLICT: Get to a resolution and make a plan -- Repair the relationship -- Navigate common situations.
Explains how conflicts at work occur and identifies a straightforward process for addressing them. Reveals how to identify the most common causes of conflict, prepare for a difficult conversation, manage emotions, and develop resolutions.