Engagement : transforming difficult relationships at work / by Lee G. Bolman and Joan V. Gallos
By: Bolman, Lee G.
Contributor(s): Gallos, Joan V.Publisher: Hoboken, N.J. : Wiley, 2016Description: xxvii, 178 p. ; 24 cm.ISBN: 9781119150831.Subject(s): Workplace relations | Interpersonal communication | Interpersonal skills | Leadership | Human resources managementOnline resources: Download as an eBook
|Item type||Home library||Call number||URL||Status||Notes||Date due||Item reserves|
|Book||Australia||208 BOL 2016 (Browse shelf)||Available|
|EBook||International||EBL Ebook (Browse shelf)||Link to resource||eBook||Available as an ebook here|
|Book||New Zealand||208 ENG (Browse shelf)||Available|
REALITY: The choice -- The boss -- A single step -- Coping with bullies. BEGINNINGS ARE EVERYTHING: The motley crew -- SOS -- The ally -- Managing the boss. COMPLEX CHARACTERS: Madison -- Data -- Underperforming -- The check-in -- Learning with tenacity. THE PLOT THICKENS: Clarity -- Checking it twice -- Production -- Leading with purpose. FIX OR FOLD: Sales -- A warning from Michael -- Hate your boss? -- In sheep's clothing -- Fire your star? -- Back to the boss -- Move on? Push out? TEAM WORK: The game plan -- A SURE Tour de Force -- A HAPPY ENDING?: The new boss -- EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT: The SURE principles: remember the basics -- THE SKILLS OF ENGAGEMENT TUTORIAL: Stop, look, and learn -- Unhook -- Revise the script -- Engage - evolve or exit.
Features a business story of a manager in various difficult work relationships, from bullies to troubled colleagues. Offers a four-step model for overcoming problematic work relationships. Presents key lessons and ways to strengthen relationship skills and expand professional strengths.