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Engagement : transforming difficult relationships at work / by Lee G. Bolman and Joan V. Gallos

By: Bolman, Lee G.
Contributor(s): Gallos, Joan V.
Publisher: Hoboken, N.J. : Wiley, 2016Description: xxvii, 178 p. ; 24 cm.ISBN: 9781119150831.Subject(s): Workplace relations | Interpersonal communication | Interpersonal skills | Leadership | Human resources managementOnline resources: Download as an eBook
Contents:
REALITY: The choice -- The boss -- A single step -- Coping with bullies. BEGINNINGS ARE EVERYTHING: The motley crew -- SOS -- The ally -- Managing the boss. COMPLEX CHARACTERS: Madison -- Data -- Underperforming -- The check-in -- Learning with tenacity. THE PLOT THICKENS: Clarity -- Checking it twice -- Production -- Leading with purpose. FIX OR FOLD: Sales -- A warning from Michael -- Hate your boss? -- In sheep's clothing -- Fire your star? -- Back to the boss -- Move on? Push out? TEAM WORK: The game plan -- A SURE Tour de Force -- A HAPPY ENDING?: The new boss -- EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT: The SURE principles: remember the basics -- THE SKILLS OF ENGAGEMENT TUTORIAL: Stop, look, and learn -- Unhook -- Revise the script -- Engage - evolve or exit.
Summary: Features a business story of a manager in various difficult work relationships, from bullies to troubled colleagues. Offers a four-step model for overcoming problematic work relationships. Presents key lessons and ways to strengthen relationship skills and expand professional strengths.
Item type Home library Call number URL Status Notes Date due Item reserves
Book Book Australia
208 BOL 2016 (Browse shelf) Available
EBook EBook International
EBL Ebook (Browse shelf) Link to resource eBook Available as an ebook here
Book Book New Zealand
208 ENG (Browse shelf) Available
Total holds: 0

REALITY: The choice -- The boss -- A single step -- Coping with bullies. BEGINNINGS ARE EVERYTHING: The motley crew -- SOS -- The ally -- Managing the boss. COMPLEX CHARACTERS: Madison -- Data -- Underperforming -- The check-in -- Learning with tenacity. THE PLOT THICKENS: Clarity -- Checking it twice -- Production -- Leading with purpose. FIX OR FOLD: Sales -- A warning from Michael -- Hate your boss? -- In sheep's clothing -- Fire your star? -- Back to the boss -- Move on? Push out? TEAM WORK: The game plan -- A SURE Tour de Force -- A HAPPY ENDING?: The new boss -- EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT: The SURE principles: remember the basics -- THE SKILLS OF ENGAGEMENT TUTORIAL: Stop, look, and learn -- Unhook -- Revise the script -- Engage - evolve or exit.

Features a business story of a manager in various difficult work relationships, from bullies to troubled colleagues. Offers a four-step model for overcoming problematic work relationships. Presents key lessons and ways to strengthen relationship skills and expand professional strengths.

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