Measurement madness : recognizing and avoiding the pitfalls of performance measurement / by Dina Gray, Pietro Micheli and Andrey Pavlov
By: Gray, Dina.
Contributor(s): Micheli, Pietro | Pavlov, Andrey.Publisher: Chichester, U.K. : Wiley, 2015Description: ix, 223 p. ; 24 cm.ISBN: 9781119970705.Subject(s): Employees | Performance management | Employment incentives
|Item type||Home library||Call number||Status||Date due||Item reserves|
|Book||Australia||202.6 GRA 2015 (Browse shelf)||Available|
|Book||New Zealand||202.6 MEA (Browse shelf)||Available|
INTRODUCTION: The road to insanity -- Performance and measurement. PERFORMANCE MEASUREMENT: Measurement for measurement's sake -- All I need is the right measure! -- Comparing performance. PERFORMANCE MANAGEMENT: Target turmoil -- Gaming and cheating -- Hoping for A whilst rewarding B -- Failing rewards and rewarding failure -- CONCLUSIONS: Will measurement madness ever be cured?
Uses anecdotes to illustrate how employee performance measurement is sometimes counterproductive. Offers advice on how to avoid making the same mistakes yourself.