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Message not received : why business communication is broken and how to fix it / by Phil Simon

By: Simon, Phil.
Publisher: Hoboken, N.J. : Wiley, 2015Description: xxvi, 236 p. : ill. ; 24 cm.ISBN: 9781119017035.Subject(s): Communications | Organisational effectivenessOnline resources: Download as an eBook
Contents:
WORLDS ARE COLLIDING: The intersection of business, language, communication, and technology -- Technology is eating the world: the dizzying nature of today's existence -- The increasingly overwhelmed employee: is this becoming the new normal? DIDN'T YOU GET THAT MEMO? : WHY WE DON'T COMMUNICATE GOOD AT WORK: What we say: examining words at work -- How we say it: e-mail is dead, long live e-mail! -- Why bad communication is bad business: the unintended consequences of mixed and missed messages. MESSAGE RECEIVED: Don't call it a paradigm: guidelines for effective business communication -- Words and context: building a solid communication foundation -- Life beyond e-mail: how progressive organizations are using new tools to enable more effective collaboration and communication. WHAT NOW?: Coda: was this message received?
Summary: Advises bad business communication is responsible for duplicate efforts, ineffectual campaigns, project failures, internal political squabbles, lost opportunities and subsequently, huge expense. Examines how we misuse language and technology at work and what can be done to improve it, such using new tech tools in the place of email and dropping all buzzwords to speak plain English.
Item type Home library Call number URL Status Notes Date due Item reserves
Book Book Australia
240 SIM 2015 (Browse shelf) Available
EBook EBook International
EBL Ebook (Browse shelf) Link to resource eBook Available as an ebook here
Book Book New Zealand
240 MES (Browse shelf) Available
Total holds: 0

WORLDS ARE COLLIDING: The intersection of business, language, communication, and technology -- Technology is eating the world: the dizzying nature of today's existence -- The increasingly overwhelmed employee: is this becoming the new normal? DIDN'T YOU GET THAT MEMO? : WHY WE DON'T COMMUNICATE GOOD AT WORK: What we say: examining words at work -- How we say it: e-mail is dead, long live e-mail! -- Why bad communication is bad business: the unintended consequences of mixed and missed messages. MESSAGE RECEIVED: Don't call it a paradigm: guidelines for effective business communication -- Words and context: building a solid communication foundation -- Life beyond e-mail: how progressive organizations are using new tools to enable more effective collaboration and communication. WHAT NOW?: Coda: was this message received?

Advises bad business communication is responsible for duplicate efforts, ineffectual campaigns, project failures, internal political squabbles, lost opportunities and subsequently, huge expense. Examines how we misuse language and technology at work and what can be done to improve it, such using new tech tools in the place of email and dropping all buzzwords to speak plain English.

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