Message not received : why business communication is broken and how to fix it / by Phil Simon
By: Simon, Phil.Publisher: Hoboken, N.J. : Wiley, 2015Description: xxvi, 236 p. : ill. ; 24 cm.ISBN: 9781119017035.Subject(s): Communications | Organisational effectivenessOnline resources: Download as an eBook
|Item type||Home library||Call number||URL||Status||Notes||Date due||Item reserves|
|Book||Australia||240 SIM 2015 (Browse shelf)||Available|
|EBook||International||EBL Ebook (Browse shelf)||Link to resource||eBook||Available as an ebook here|
|Book||New Zealand||240 MES (Browse shelf)||Available|
WORLDS ARE COLLIDING: The intersection of business, language, communication, and technology -- Technology is eating the world: the dizzying nature of today's existence -- The increasingly overwhelmed employee: is this becoming the new normal? DIDN'T YOU GET THAT MEMO? : WHY WE DON'T COMMUNICATE GOOD AT WORK: What we say: examining words at work -- How we say it: e-mail is dead, long live e-mail! -- Why bad communication is bad business: the unintended consequences of mixed and missed messages. MESSAGE RECEIVED: Don't call it a paradigm: guidelines for effective business communication -- Words and context: building a solid communication foundation -- Life beyond e-mail: how progressive organizations are using new tools to enable more effective collaboration and communication. WHAT NOW?: Coda: was this message received?
Advises bad business communication is responsible for duplicate efforts, ineffectual campaigns, project failures, internal political squabbles, lost opportunities and subsequently, huge expense. Examines how we misuse language and technology at work and what can be done to improve it, such using new tech tools in the place of email and dropping all buzzwords to speak plain English.