The new trusted adviser : the dynamics of trust and what it means in today's business world / by James Evangelidis
By: Evangelidis, James.Publisher: Pyrmont, NSW : Thomson Reuters, 2014Description: viii, 278 p. ; 24 cm.ISBN: 9780864608765.Subject(s): Client relationships | Advisory services | Human relations
|Item type||Home library||Call number||Status||Date due||Barcode||Item reserves|
|Book||Australia||215.1 EVA 2014 (Browse shelf)||Not for loan||30004597|
|Book||New Zealand||200 NEW (Browse shelf)||Not for loan||CA007801|
All about trust -- Why do advisers exist? -- All about being an adviser -- Relationships -- Asking (better) questions -- The wonder that is listening -- The power of proactivity -- Small things, done often, done well -- The art of service -- The potency of language -- The unsexy world of consistency -- Adding value for your client -- Getting better at what you do -- The human touch -- Much ado about fees -- Trust in a digital world -- The changing role of advisers -- All about clients.
States that recent global events have had a profound impact on the dynamics of trust in business. Discusses the changed expectations that clients and prospective clients have around trust in their relationship with advisers, and advises how to grow trust in business relationships.