The speed of trust : the one thing that changes everything / by Stephen M.R. Covey with Rebecca R. Merrill
By: Covey, Stephen M.R.
Contributor(s): Merrill, Rebecca R.Publisher: New York : Free Press, 2008Description: xxvi, 354 p. ; 22 cm.ISBN: 9781416549000.Subject(s): Personal development | Human relations | Behaviour | Leadership
|Item type||Home library||Call number||Status||Date due||Barcode||Item reserves|
|Book||Australia||209 COV 2008 (Browse shelf)||Not for loan||CA011751|
|Book||New Zealand||209 SPE (Browse shelf)||Not for loan||CA007465|
THE ONE THING THAT CHANGES EVERYTHING: Nothing is as fast as the speed of trust -- You can do something about this!. THE FIRST WAVE - SELF TRUST: The principle of credibility -- The 4 cores of credibility -- Integrity: are you congruent? -- Intent: what's your agenda? -- Capabilities: are you relevant? -- Results: what's your track record? THE SECOND WAVE - RELATIONSHIP TRUST: The principle of behavior -- The 13 behaviors -- Talk straight -- Demonstrate respect -- Create transparency -- Right wrongs -- Show loyalty -- Deliver results -- Get better -- Confront reality -- Clarify expectations -- Practice accountability -- Listen first -- Keep commitments -- Extend trust -- Action plan. THE THIRD, FOURTH AND FIFTH WAVES - STAKEHOLDER TRUST: Organizational trust: the principle of alignment -- Market trust: the principle of reputation -- Societal trust: the principle of contribution. INSPIRING TRUST: Extending "smart trust" -- Restoring trust when it has been lost -- A propensity to trust.
Argues that trust, or the lack of it, is the single most important factor in both professional and personal relationships. Discusses self trust and trust within relationships, organisations, the market, and society. Suggests techniques for leaders to foster trust and advises that with it, individuals and organisations alike will be more successful.