Dealing with the tough stuff : how to achieve results from critical conversations / by Darren Hill, Alison Hill and Sean Richardson
By: Hill, Darren.
Contributor(s): Hill, Alison | Richardson, Sean.Publisher: Richmond, Vic. : John Wiley & Sons, 2013Description: xxi, 194 p. ; 21 cm.ISBN: 9781118232569; 1118232569 .Subject(s): Interpersonal communication | Interpersonal skills
|Item type||Home library||Call number||Status||Date due||Barcode||Item reserves|
|Book||New Zealand||240.6 DEA (Browse shelf)||Not for loan||CA006568|
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|240.6 CON Confident speaking :||240.6 CON Confident speaking :||240.6 CRU Crucial conversations :||240.6 DEA Dealing with the tough stuff :||240.6 DIF Difficult conversations : how to discuss what matters most||240.6 FOU The four conversations :||240.6 HOO Hooked :|
What's your tough stuff? Getting clear on what's tough for you -- Dealing with the tough stuff - foundational skills -- Dealing with the fluff stuff - get more direct in your language and achieve clarity -- Dealing with the unsaid stuff - ensuring maximum leverage from your non-verbal communication -- Dealing with the gruff stuff - addressing anger and managing high emotions -- Dealing with the huff stuff - dealing with resistant, defensive and stubborn behaviour -- Dealing with the bluff stuff - handling emotional manipulation in the workplace -- Dealing with the rough stuff - the big three: restructure, redundancy and dismissal -- Dealing with the off-the-cuff stuff - building skills to handle immediate crisis -- Dealing with enough stuff - prioritising things that matter
Outlines techniques for approaching crucial but challenging conversations with your employees in a variety of situations.