The four conversations : daily communication that gets results / by Jeffrey Ford and Laurie Ford
By: Ford, Jeffrey.
Contributor(s): Ford, Laurie.Publisher: San Francisco, C.A. : Berrett-Koehler Publishers, 2009Description: xiv, 238 p. ; 22 cm.ISBN: 9781576759202; 1576759202.Subject(s): Communications | Workplace relations | Interpersonal communicationOnline resources: Download as an eBook
|Item type||Home library||Call number||Status||Notes||Date due||Item reserves|
|EBook||International||EBL Ebook (Browse shelf)||eBook||Available as an ebook here|
|Book||New Zealand||240.6 FOU (Browse shelf)||Available|
Four conversations in a successful workplace -- Initiative conversations: create a future -- Understanding conversations: include and engage -- Performance conversations: ask and promise -- Closure conversations: create endings -- Using the four conversations -- Support the conversational workplace.
Describes how to get maximum results from four different types of conversations that everyone must have at work: initiative conversations, understanding conversations, performance conversations and closure conversations. Provides advice and real life examples.