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The four conversations : daily communication that gets results / by Jeffrey Ford and Laurie Ford

By: Ford, Jeffrey.
Contributor(s): Ford, Laurie.
Publisher: San Francisco, C.A. : Berrett-Koehler Publishers, 2009Description: xiv, 238 p. ; 22 cm.ISBN: 9781576759202; 1576759202.Subject(s): Communications | Workplace relations | Interpersonal communicationOnline resources: Download as an eBook
Contents:
Four conversations in a successful workplace -- Initiative conversations: create a future -- Understanding conversations: include and engage -- Performance conversations: ask and promise -- Closure conversations: create endings -- Using the four conversations -- Support the conversational workplace.
Summary: Describes how to get maximum results from four different types of conversations that everyone must have at work: initiative conversations, understanding conversations, performance conversations and closure conversations. Provides advice and real life examples.
Item type Home library Call number Status Notes Date due Item reserves
EBook EBook International
EBL Ebook (Browse shelf) eBook Available as an ebook here
Book Book New Zealand
240.6 FOU (Browse shelf) Available
Total holds: 0

Four conversations in a successful workplace -- Initiative conversations: create a future -- Understanding conversations: include and engage -- Performance conversations: ask and promise -- Closure conversations: create endings -- Using the four conversations -- Support the conversational workplace.

Describes how to get maximum results from four different types of conversations that everyone must have at work: initiative conversations, understanding conversations, performance conversations and closure conversations. Provides advice and real life examples.

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