Stop talking, start communicating : counterintuitive secrets to success in business and in life / by Geoffrey Tumlin
By: Tumlin, Geoffrey.Publisher: New York : McGraw Hill, 2013Description: 234 p. ; 23 cm.ISBN: 9780071813044.Subject(s): Communications | Human relations | Behaviour
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Back up to go forward: we are neglecting three vital communication habits -- Invert your expectations: expect less from technology and more from people -- Lose your “friends”: important relationships are being trumped by people you barely know -- Stop talking: hypercommunication is the problem, not the solution -- Don't be yourself: it's an excuse for Neanderthal behavior -- Play dumb: don't pin the tail on the donkey -- Question your questions: many questions make conversations worse -- Ignore your (telltale) heart: it wants you to talk without a plan -- Don’t solve problems: you are messing around with far too many issues already -- Blow things off: protect what matters by letting go of what doesn’t -- Let difficult people win: stop trying to impose your will on tough communicators -- Respond with weakness: bring a stick to a knife fight -- Change your change plan: do last what you want to do first -- Take things off the table: just because you can talk about something doesn't mean that you should -- Be boring: most conversations are exciting for all the wrong reasons -- Give people what they want: few things connect like a story.
Suggests that an over-reliance on quick and easy communication channels such as email and text messaging is eroding our higher-order communication skills. Discusses a range of practical strategies to improve our communication effectiveness.