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Stop talking, start communicating : counterintuitive secrets to success in business and in life / by Geoffrey Tumlin

By: Tumlin, Geoffrey.
Publisher: New York : McGraw Hill, 2013Description: 234 p. ; 23 cm.ISBN: 9780071813044.Subject(s): Communications | Human relations | Behaviour
Contents:
Back up to go forward: we are neglecting three vital communication habits -- Invert your expectations: expect less from technology and more from people -- Lose your “friends”: important relationships are being trumped by people you barely know -- Stop talking: hypercommunication is the problem, not the solution -- Don't be yourself: it's an excuse for Neanderthal behavior -- Play dumb: don't pin the tail on the donkey -- Question your questions: many questions make conversations worse -- Ignore your (telltale) heart: it wants you to talk without a plan -- Don’t solve problems: you are messing around with far too many issues already -- Blow things off: protect what matters by letting go of what doesn’t -- Let difficult people win: stop trying to impose your will on tough communicators -- Respond with weakness: bring a stick to a knife fight -- Change your change plan: do last what you want to do first -- Take things off the table: just because you can talk about something doesn't mean that you should -- Be boring: most conversations are exciting for all the wrong reasons -- Give people what they want: few things connect like a story.
Summary: Suggests that an over-reliance on quick and easy communication channels such as email and text messaging is eroding our higher-order communication skills. Discusses a range of practical strategies to improve our communication effectiveness.
Item type Home library Call number Status Date due Item reserves
Book Book New Zealand
240 STO (Browse shelf) Available
Total holds: 0

Back up to go forward: we are neglecting three vital communication habits -- Invert your expectations: expect less from technology and more from people -- Lose your “friends”: important relationships are being trumped by people you barely know -- Stop talking: hypercommunication is the problem, not the solution -- Don't be yourself: it's an excuse for Neanderthal behavior -- Play dumb: don't pin the tail on the donkey -- Question your questions: many questions make conversations worse -- Ignore your (telltale) heart: it wants you to talk without a plan -- Don’t solve problems: you are messing around with far too many issues already -- Blow things off: protect what matters by letting go of what doesn’t -- Let difficult people win: stop trying to impose your will on tough communicators -- Respond with weakness: bring a stick to a knife fight -- Change your change plan: do last what you want to do first -- Take things off the table: just because you can talk about something doesn't mean that you should -- Be boring: most conversations are exciting for all the wrong reasons -- Give people what they want: few things connect like a story.

Suggests that an over-reliance on quick and easy communication channels such as email and text messaging is eroding our higher-order communication skills. Discusses a range of practical strategies to improve our communication effectiveness.

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