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Employees first, customers second : turning conventional management upside down / by Vineet Nayar

By: Nayar, Vineet.
Publisher: Boston, M.A.. : Harvard Business Press, 2010Description: viii, 198 p. ; 22 cm.ISBN: 9781422139066 (alk. paper).Subject(s): Employees | Customer relationships | Corporate strategy | Management
Contents:
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.
Summary: Relates how global IT services company HCL Technologies used an approach known as “Employees first, customers second” to become one of the fastest-growing companies in its field, and describes the four key components of this approach. Written by HCL Technologies Chief Executive Vineet Nayar.
Item type Home library Call number Status Date due Barcode Item reserves
Book Book New Zealand
208 EMP (Browse shelf) Not for loan CA005286
Total reserves: 0

Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.

Relates how global IT services company HCL Technologies used an approach known as “Employees first, customers second” to become one of the fastest-growing companies in its field, and describes the four key components of this approach. Written by HCL Technologies Chief Executive Vineet Nayar.

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