Employees first, customers second : turning conventional management upside down / by Vineet Nayar
By: Nayar, Vineet.Publisher: Boston, M.A.. : Harvard Business Press, 2010Description: viii, 198 p. ; 22 cm.ISBN: 9781422139066 (alk. paper).Subject(s): Employees | Customer relationships | Corporate strategy | Management
|Item type||Home library||Call number||Status||Date due||Barcode||Item reserves|
|Book||New Zealand||208 EMP (Browse shelf)||Not for loan||CA005286|
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.
Relates how global IT services company HCL Technologies used an approach known as “Employees first, customers second” to become one of the fastest-growing companies in its field, and describes the four key components of this approach. Written by HCL Technologies Chief Executive Vineet Nayar.