What do accounting clients really want? / by James Evangelidis
By: Evangelidis, James.Publisher: Pyrmont, N.S.W. : Thomson Reuters (Professional) Australia, 2011Description: x, 310 p. ; 21 cm.ISBN: 9780864607379 (pbk); 0864607377 (pbk).Subject(s): Client relationships | Accounting firms
|Item type||Home library||Call number||Copy number||Status||Date due||Barcode||Item reserves|
|Book||Australia||200.7 EVA 2011 (Browse shelf)||1||Not for loan||30002321|
|Book||Australia||200.7 EVA 2011 (Browse shelf)||2||Not for loan||30002322|
|Book||New Zealand||215 WHA (Browse shelf)||Not for loan||CA005275|
Become an expert on the business / Ashley Selwood - listen, really listen / Paul Cramsie - Focus on relationships / John Jacka - Respond quickly / Andrew Graham - Attitude matters / Paul Burgess - Be an expert in your field / Kate Malov - Cultural fit counts / Murray Walton - It’s all about peace of mind / Peter Backwell - Give to receive / Matt Haes - Be proactive / Simone Davies-Brown - Set high expectations, then deliver / Jim Kondonis - Competence is crucial / Ruth Richardson Clark - Be practical / John Edwards - Study your client’s industry / Darin Marks - Be yourself / Thomas Taylor - Honesty’s the best policy / Stephen Ryan - Get to the point, please /Michael Devadason -- Remember that half the population are….women! / Kym Warner -- Help clients grow so you can grow / Peter Withey - There are plenty of opportunities if you’re willing to doorknock / Terry Seremetis
Presents a series of interviews with 20 CFOs and managing directors in Australia. Canvasses issues such as what clients look for in accountants, preferred pricing models, examples of good and bad service and whether services such as audit and tax are seen as commodities or value-adds. Includes a short "view from the other side" at the end of each chapter.