How to win friends and influence people in the digital age / by Dale Carnegie & Associates with Brent Cole.
Contributor(s): Cole, Brent.Publisher: London : Simon & Schuster, 2011Description: xxii, 245 p. ; 24 cm.ISBN: 9780857207289 (pbk.).Subject(s): Human relations | Management | Leadership | Information technologyOnline resources: Download Audiobook Summary
|Item type||Home library||Call number||URL||Status||Notes||Date due||Barcode||Item reserves|
|Book||Australia||203 CAR 2011 (Browse shelf)||Not for loan||CA011855|
|Audiobook Summary||International||Overdrive Audiobook summary (Browse shelf)||Link to resource||Audiobook||34 minutes|
|Book||New Zealand||200 HOW (Browse shelf)||Not for loan||CA004528|
ESSENTIALS OF ENGAGEMENT : Why Carnegie’s advice still matters -- Essentials of engagement. Bury your boomerangs -- Affirm what’s good -- Connect with core desires -- SIX WAYS TO MAKE A LASTING IMPRESSION : Take interest in others’ interests -- Smile -- Reign with names -- Listen longer -- Discuss what matters to them -- Leave others a little better -- HOW TO MERIT AND MAINTAIN OTHERS’ TRUST : Avoid arguments -- Never say, “You’re wrong" -- Admit faults quickly and emphatically -- Begin in friendly way -- Access affinity -- Surrender the credit -- Engage with empathy -- Appeal to noble motives -- Share your journey -- Throw down a challenge -- HOW TO LEAD WITHOUT RESISTANCE OR RESENTMENT : Begin on a positive note -- Acknowledge your baggage -- Call out mistakes quietly -- Ask questions instead of giving direct orders -- Mitigate fault -- Magnify improvement -- Give others a fine reputation to live up to -- Stay connected on common ground.
Adapts the advice provided in Dale Carnegie’s classic book, “How to win friends and influence people”, to meet the needs of today’s digital age.