Analysis for improving performance : tools for diagnosing organizations and documenting workplace expertise by Richard A. Swanson
By: Swanson, Richard A.Publisher: San Francisco, USA Berrett-Koehler Publishers 2007Edition: 2nd ed.Description: xvi, 317 p. : ill. 23 cm.ISBN: 9781576753415.Subject(s): ORGANISATIONAL EFFECTIVENESS | EVALUATION | CORPORATE STRATEGY | KEY PERFORMANCE INDICATORS | Organisational_Effectiveness
|Item type||Home library||Call number||Status||Date due||Item reserves|
|Book||New Zealand||202.6 ANA 2ed (Browse shelf)||Available|
PART ONE - ANALYSIS: THE KEY TO IMPROVING PERFORMANCE: Linking improvement programs to important organizational goals ; Theoretical foundation of performance improvement ; Case study of analysis for performance improvement ; PART TWO - DIAGNOSING ORGANIZATIONAL PERFORMANCE: Concepts for diagnosing performance ; The performance diagnosis process ; Constructing a performance improvement proposal ; Documenting and improving work processes ; Data collection methods ; PART THREE - DOCUMENTING WORKPLACE EXPERTISE: The nature of workplace expertise ; Documenting job descriptions ; Developing task inventories ; Documenting process-referenced tasks ; Detailing procedural tasks ; Detailing system tasks ; Detailing knowledge tasks ; PART FOUR - MANAGING ANALYSIS WORK TO IMPROVE PERFORMANCE: Organizing and prioritizing analysis work for maximum performance impact ; From analysis to performance improvement
Works on the assumption that if performance improvement efforts are going to add value to an organisation they require an emphasis on the analysis phase. Presents practical tools in two major arenas: (1) diagnosis of performance and (2) documentation of expertise.